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Store info

Mon-Fri, 9am-5pm

Directions

1005 Langley St

Victoria, BC V8W 1V7

1005 Langley St

Victoria, BC V8W 1V7

Mon-Fri, 9am-5pm

Refund Policy

Refund policy

You may contact Serenity Wellness if not 100% satisfied with a purchase to request a return. Serenity does not accept returns or provide refunds on any food products or heat sensitive items be aware before purchase on any hemp food  . Other Products may be returned up to 30 days from the date Serenity received customers Purchase Order. Products must be new and unused in their original unopened packaging. Customer is responsible for shipping the Product to the Serenity Wellness warehouse. The company will not be responsible for tracking return shipments. After the returned Products are received at Serenity warehouse and confirmed by the company to be in new condition, customer will be refunded in the original form of payment. Return shipping costs will not be refunded. Shipping charges associated with your Purchase Order will not be refunded. Refunds may take 30 days to process.

We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item, please send us a message using the contact us page quoting the order number and the reason for the return along with the best way of contacting you. The order number is available from the ‘My Account’ section once you are logged in to the website. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Refunds for unclaimed or undeliverable items may be subject to a return fee determined by the carrier, refunds will have this return fee deducted out of the refund amount.

OUR RETURNS ADDRESS IS:


Serenity Wellness 
Unit 8  2 Grosvenor Square, Rathmines
Dublin 6
Ireland

Please note that you are responsible for getting the product to us, so please ensure that you get proof of postage, or tracked delivery so that you can make a claim in the event of a loss. Please also ensure that you use adequate packaging to prevent damage in transit.

If you wish to cancel an order please contact us by the contact us as soon as possible. Our warehouse is very efficient and will attempt to dispatch items very quickly. If the order has already been sent out you may be liable for the returned shipping costs should you choose to return the order.