15% OFF All CBD OIls Code: XMAS 15% OFF All CBD Oils USE CODE: XMAS AT CHECKOUT

My cart (0)

Call
+1 111 111 1111
Contact
shop@example.com
Store info

Mon-Fri, 9am-5pm

Directions

1005 Langley St

Victoria, BC V8W 1V7

1005 Langley St

Victoria, BC V8W 1V7

Mon-Fri, 9am-5pm

Delivery & Returns

Shipping Information

Ireland + Northern Ireland Orders
All orders of hemp flower on the Island of Ireland within the 32 counties are FREE OF CHARGE
up to a limit of 400gms per parcel/package. Thereafter a parcel of 400gms is subject to a
standard charge of €3.40.
Pura Vida products are packaged differently for protection and safety during transit and are
subject to rates of €2.00 per bottle for small 10 ml bottles ( Multi packs and combi packs
excluded) see rates for these below. 30ML + 50ML bottles are charged at €3.80 per package
with multipack offering reduced rates.
Multi – packs - Typically a package with two 10ml bottles are subject to a charge of €3.80
standard rate. A multipack featuring two 30ml bottles will be charged at a rate of €4.80. The
standard rate of €4.80 applies to all large orders up to 500gms.
If your order has been received and payment confirmed by our processor before 11am GMT we
will dispatch your package on that day providing all items are in stock. In the case they are not
in stock we will write to you directly with an ETA for your order. Please ensure contact details
especially your email and phone number are correct and functional to avoid delay or
miscommunication.
Please allow 2-4 working days for delivery following receipt of your order confirmation
notification .
We use a courier company for all deliveries and a signature will be required on delivery for all
packages that cannot fit through your letter or post box slot. Please include your phone number
on the order so that our delivery driver can contact you in the event you are not at home.

UK Orders – Mainland Only
All UK mainland orders on Hemp Flower are FREE OF CHARGE up to a limit of 400gms per
package. Thereafter a standard rate of €5.70 is applied per package of 500gms and above.
Pura Vida products are packaged differently for protection and safety during transit and are
subject to rates of €3.00 per bottle for small 10 ml bottles ( Multi packs and combi packs
excluded) see rates for these below. 30ML + 50ML bottles are charged at €5.50 per package
with multipack offering reduced rates.
Multi – packs - Typically a package with two or more 10ml bottles are subject to a charge of
€5.50 standard rate. A multipack featuring two 30ml bottles will be charged at a rate of €6.50.
The standard rate of €6.50 applies to all large orders up to 500gms.
If your order has been received and payment confirmed by our processor before 11am GMT we
will dispatch your package on that day providing all items are in stock. In the case they are not
in stock we will write to you directly with an ETA for your order. Please ensure contact details
especially your email and phone number are correct and functional to avoid delay or
miscommunication.

Please allow 5-7 working days for delivery following receipt of your order confirmation
notification . This time period is necessary following Brexit custom protocols which have had an
impact on delivery time periods and processes.

Rest of Europe
All European orders on Hemp Flower are FREE OF CHARGE up to a limit of 250gms per
package. Thereafter a standard rate of €4.50 is applied per package of 250gms and above.
Pura Vida products are packaged differently for protection and safety during transit and are
subject to rates of €3.00 per bottle for small 10 ml bottles ( Multi packs and combi packs
excluded) see rates for these below. 30ML + 50ML bottles are charged at €5.50 per package
with multipack offering reduced rates.
Multi – packs - Typically a package with two or more 10ml bottles are subject to a charge of
€5.50 standard rate. A multipack featuring two 30ml bottles will be charged at a rate of €6.50.
The standard rate of €6.50 applies to all large orders up to 500gms. Please allow 5-7 working
days for delivery following receipt of your order confirmation notification .
Legalities
All products on our website are legal in Ireland. We cannot provide any information on the legal
status of a product in another country. You accept responsibility to inform yourself on the legal
status of a product in any other country
All products on our website are legal in Ireland . We cannot provide any information on the legal
status of a product in any other country. You accept the responsibility to inform yourself about
your local laws, import and custom regulations before ordering and you certify that the import to
your country of the products ordered is legal. By placing an order at Serenity Wellness CBD you
accept all responsibilities regarding the legality of the products that will be shipped to you.

Delivery Times. If your order has been received and payment confirmed by our payment
processors before 12 mid-day GMT we will dispatch same day, providing the items are in stock.
Deliveries within Ireland are generally delivered the next working day after dispatch, however
during the COVID 19 crisis  please allow for delays of up to 5 days for delivery after placing your
order with us. 
Out of Stock Items. In the unlikely event that the item you ordered is not in stock, we will
contact you and let you know the expected delivery date. If you decide not to persist with your
order, we will cancel the order and issue a full refund. Feel free to query your order at any stage
by contacting us by email info@akrona.ie

International
Serenity CBD shall not be responsible for any local customs charges, import taxes or duties or
any similar charge(s) incurred through our carriage and/or delivery of any Consignment and you
must satisfy yourself as to whether any of these charges will become due, and if so in what
amounts, before completing an order with us. If any such charges become due as a result of our
carriage and/or delivery of a Consignment on your behalf and are charged to us by any
competent authority you agree to reimburse us fully in respect of the same within 7 days of our
demand. Please check your customs and excise rules and regulations in your region before
ordering health products. 
Additional Information
Also please be aware that we do not send parcels to P.O box or Parcel Motel addresses.

RETURNS POLICY - Not satisfied with a product see also section on Returns.
We are happy to refund or credit your account for any product provided it is returned un-opened. Food items and perishable items are exempt. We do not accept returns on any Food items IE Hemp flower etc. 

We will refund your credit card or credit your account with the value of the
product excluding shipping charges. Please email info@akrona.ie before returning any goods
providing us with a reason for the return. We must receive the product within 14 days of
purchase or we will not be able to process the refund. 
1-You can use any plain, unmarked cardboard box to ship your return.
2-If there are any existing shipping labels, stickers, or other materials on the shipping box,
please remove them.
Please ensure there is some form of packing (crumpled paper, bubble wrap etc) in the box
with your product(s) to avoid any damage during shipping.  
Once we receive your delivery we will verify that the product(s) are unopened and/or
undamaged. Once this is complete we will begin the refund process. Please note that your
refund consists of the price of the products purchased and does not include any shipping
costs. 
You will receive an email confirmation once your return has been processed.